photo contains a bicycle laying on the ground

Frequently Asked Questions

  • How do I get free shipping?
  • I bought a bike online with the "In-Store Pickup" delivery option - will I need to pay an assembly fee?
  • When can I pick up my order at my local participating Premium dealer? How will I know it's ready?
  • Is my order confirmation email considered an official receipt?
  • What do I need to bring to pick up my items from my local participating Premium dealer?
  • How do I know that my online order is secure?
  • Can I pay for my order in-store instead of paying for it online?
  • Can I pay with my debit card?
  • When is the full amount of my online purchases charged to my credit card?
  • How do I know my order was received?
  • Is there a limit to the number of products I can purchase online?
  • Can I have a bike shipped directly to my home?
  • Where can I find tech specs and other info on older Premium models?
  • How can I get sponsored?
  • Where can I find the owners manual?


If your question about online orders has not been answered above, please email